Frequently Asked Questions

Orders and Payments

• How to order?

  1. Choose and click on the product you wish to avail of to see the details.

  2. Input the quantity.

  3. Click the “ADD TO CART” button on the right.

  4. You can continue shopping or check your shopping cart’s contents by clicking on the bag icon in the upper right corner.

  5. Proceed with the payment by clicking the “GO TO CHECK OUT” button.

  6. Provide the necessary details for your order/s to be processed.

  7. Choose the shipping method, and provide the necessary details for the chosen method and then click Next.

  8. Choose your payment method and click “PLACE ORDER”.

  9. For payment through bank deposit, kindly take note of our bank details for bank transactions. Kindly settle your payments within 24 to 48 hours upon placing your orders to avoid automatic cancellation.
     For pick up, please take note of our Resource Centre Schedule.

  10. Review all the details at the Order Summary section before clicking the “PLACE ORDER” button.

  11. Payment confirmation and processing of orders are within 7 working days. You will receive an email of payment and order confirmation.

• What are the modes of payment?

  • Cheques. Payable to "Our Daily Bread Ministries" 

  • Bank Transfer Payment. Please deposit the money to one of the following accounts and send us your deposit slip along with your details.
    Account: Seylan bank, Wellawatte
    Account No.: 0680-13093460-001
    Account: Bank of Ceylon, Dehiwala
    Account No.0006810246

• How to claim my orders?

  • Store Pick-up

    1. Personal Pick-up: You may personally pick up your order from our Resource Centre. You will only need to present the packing slip that will be emailed to you once your order is ready together with your valid ID.

    2. Representative: You may also send your authorized representative to pick up your order. Please indicate the name of your authorized representative upon placing your order.

    3. SL Post: We will post the orders as Parcel Post through Sri Lanka Postal Department

• Cancellations of Orders/Payment Refunds/Damaged/Incorrect Orders

  1. Orders can be canceled within three (3) days after it is placed/paid. You may send us an e-mail through srilanka@odb.org to submit your request. Orders that have been dispatched for delivery or shipping cannot be canceled.

  2. For damaged/incorrect resources received, please send us an e-mail through srilanka@odb.org with a photo of the items within seven (7) days in order for us to assist you with the replacement or refund process.

  3. After a proper investigation that will show items were sent incorrectly, the customer may settle any balance for the items received. Otherwise, items can be returned and replaced at no additional cost to the customer.

  4. Refunds will only be processed by, deducting any remittance/processing fee from the total amount of refund. Processing of refunds will be within 7-14 business days after cancellation and we will send an e-mail with the details once done.

• How long before my orders arrive?

  • 7 to 14 working days for delivery.
    *Please note that delivery times are out of ODBM’s hands and are based on the SL POST standard delivery time.

• How much is the shipping fee?

  • Shipping rates depend on the quantity of your orders. To be able to provide you an estimate, kindly send us the necessary details.

• Is there a minimum purchase?

  • No minimum purchase required.

• I’m unable to use the Social Media login to the estore using Safari browser. What shall I do?

  • If you are having difficulty logging-in or creating a new account using your social media credentials, please go to your settings/preferences and allow popups for slstore-odb.org.

Store Hours

• What time does the Resource Centre open?

  • Resource Centre is open from Mondays to Fridays (except holidays) from 8:30 am to 5.00 pm.

• Are you open on weekends or holidays?

  • We are closed during Mercantile holidays and weekends.

Returns and Replacements

• How can I return my item?

  • All returns/exchanges must be sent back to the Resource Centre from which the delivery was dispatched or picked-up.

  • Return of items with print errors can be done within 7 days from the date of receipt together with the official receipt and are subject to approval.

  • Exchanges can be done within 7 days from the date of receipt and items should be in very good condition, with the official receipt and are subject for approval.